REFUND/EXCHANGE POLICY

At Ambur Shoe, we are committed to ensuring your satisfaction and building trust with our customers. Please read this policy carefully to understand our approach to refunds and exchanges.

Our Commitment to You

We value your trust and strive to provide the highest quality products and services. If you encounter any issues with your purchase, we will work with you to find a fair and transparent resolution.

Exchange Policy

We understand that sometimes an exchange is necessary, and we are here to assist you:

• Contact us within 7 days of receiving your order to initiate an exchange.
• Items must be in their original, unused, and unopened condition, with all tags, accessories, and packaging intact.
• If the product shows signs of use, damage, or tampering, it may not qualify for an exchange.
• Once your exchange request is approved, follow the instructions provided by our team to return the item.

Refund Policy

Your satisfaction is our priority. While we typically do not provide refunds, we aim to address genuine concerns fairly:

• If you require a refund, please provide:
  • A 360-degree video of the package upon delivery.
  • A video of the package being opened, showing the product’s condition.

These videos help us verify that the product and packaging were in original condition when delivered.

• Approved refunds will be processed as store credit or another agreed-upon method.
• Refunds will exclude shipping costs, applicable taxes, and processing fees incurred during the transaction.

What You Can Expect from Us

• Timely support: Our Customer Service Team will address your concerns within 48 hours of receiving your request.
• Fair resolutions: We handle each case with care to ensure you have a positive experience with us.
• Transparency: We clearly communicate every step of the process so you’re always informed.

How to Contact Us

If you have any concerns or questions about your purchase, please reach out to us at info@amburshoe.com. We’re here to help and ensure your experience with Ambur Shoe is seamless and enjoyable.